Empower Associates

• Premise Distribution / Structured Cabling: installation, splicing, and testing of horizontal/backbone cabling; basic telephony circuits; safety (including confined space and hazardous materials).
• Fiber Optics: theory, cable plant installation, handling/pulling, splicing/termination, testing, troubleshooting, and safety practices.
• Telephony / PBX: telephony fundamentals; voicemail concepts; installations through digital trunking concepts; public address troubleshooting (platform exposure may include Avaya/Nortel environments).
• Networking: switching/routing fundamentals and related infrastructure concepts; connectivity elements used across enterprise environments.
• System Administration: installation/configuration of servers and client devices; user/groups/passwords; antivirus/backups; Exchange mailboxes/distribution lists/public folders; troubleshooting tools and procedures.
• Operational Workflow: managing work orders and incident tickets in a simulated operational environment and coaching students through applied troubleshooting.

Key Responsibilities

• Deliver classroom, laboratory, and practical instruction aligned to established course curriculum and training schedules.
• Prepare training areas; pick up/return training devices; perform basic maintenance on training aids and equipment.
• Evaluate student performance by verifying understanding, competency, and ability to demonstrate applied knowledge.
• Conduct student critiques; provide academic counseling; schedule remedial training and retests when needed.
• Assist with grading written tests and performance-based evaluations; review and grade homework/projects.
• Maintain class status reports, training records, and required documentation per training center policies.
• Incorporate relevant lessons learned and evolving techniques/procedures to strengthen daily instruction.
• Support classroom computer systems: troubleshooting, hardware/software upgrades, routine backups, and equipment replacement as required.